Question 10.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 6 to 10.

Researchers in communication show that more feelings and intentions are (6).............. and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% of message is sent through words, with remaining 93% sent nonverbal (7)...............
Humans use nonverbal communication because:
1. Words have limitations: There are (8).............. areas where nonverbal communication is more (9).............. than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.
2. Nonverbal signal are powerful: Nonverbal cues primarily express inner feelings while verbal messages deal basically with outside world.
3. Nonverbal message are likely to be more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.
4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits what can be said, but nonverbal cues can communicate thoughts.
5. A separate communication channel is necessary to (10).............. send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal signals.